其实现在还是有很多新手卖家加入跨境队伍行列，跨境电商平台和国内电商不一样，国内有平台线上即时沟通工具，但是跨境电商平台买家与卖家的沟通是通过邮件来沟通的，今天我们就来给大家提供一些可以参考的亚马逊回复邮件模板。

一、退货类情况邮件模板

1、亚马逊客户因购买的商品因尺寸大小不合适导致退货的邮件模板

Dear customer,

Thank you so much for your great support on us.

So sorry for the inconvenience that the swimming suit did not fit you.

will it be possible to give others as a gift? Or how about we make you a partial refund as away to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further

step. .

Waiting for your reply.

Best regards 

Seller's name

　　亲爱的顾客，

　　非常感谢您对我们的大力支持。

　　很抱歉给您带来了不便，因为泳衣不合身。

　　您是否可以考虑将泳衣作为礼物送给他人?或者我们为您提供部分退款作为补偿，您看如何?

　　这只是一些建议，如果您坚持要退回商品，我们将进行进一步的步骤。

　　期待您的回复。

　　此致，

　　[卖家姓名]

2、买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label andRMA instructions via Amazon.Please be advised that the return shipping cost is the responsibilityof the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may beapplied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us,

卖家名.We are a seller by the name嫁名on Amazon and we will only accept returns of ourmerchandise. lf merchandise purchased from a different seller is shipped to us, we will need toship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

　　亲爱的

　　感谢您就您的询问与我们联系。

　　您的退货申请已获得批准。您将通过亚马逊收到退货运输标签和 RMA 说明，请注意，退货运费由买家承担。初始运费不予退还，如果商品被使用或视觉损坏，可能会收取 25% 的进货费。

　　另外，请确保向我们运送的商品是正确的，

　　我们是亚马逊上名为“卖家名”的卖家，我们只接受我们商品的退货。如果从其他卖家处购买的商品被运送给我们，我们将需要将商品寄回给您，我们还将要求您支付产生的运费。

　　感谢您的合作。

　　此致敬意

3、货物损坏导致买家退货的邮件模板

Dear buyer,

We are sorry to know the product is damage.

Maybe the long shipment make it meet a little accident.

We just a new seller, this product we have loss to sold out, hope you couldunderstand us.

How about we refund $x to you as a compensation and you try to fix the item ?

We will improve the wrap in the future, hope you could agree with us.

lf you have any other idea, please feel free to let we know.

Have nice day !

4、询问客户退货原因的邮件模板

Amazon has informed us that they have isued you a refund on (item).l'm sorry that it didn't meet your needs.

lfit was defective, for our quality control purposes, could you share with me what the defectwas?

lt will help us to improve the product and serve other buyers better.

Thanks!

　　尊敬的买家：

　　我们很抱歉知道产品已损坏。

　　也许长途运输让它遇到了一点意外。

　　我们只是一个新卖家，这个产品我们亏损就卖光了，希望大家能理解我们。

　　我们把$x退还给您作为补偿，您尝试修复该项目怎么样?

　　我们将来会改进包装，希望您能同意我们的看法。

　　如果您有任何其他想法，请随时告诉我们。

　　祝你有美好的一天!

二、订单及发货类情况邮件模板

1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板

Dear

Thank you so much for your great support on us.We have received your order of"复制订单号"。

We will work on your order asap, we just want to confirm the amount of the compass, didyou order 10 pcs?

lf nothing is wrong, we will ship them asap.

Best regards

　　亲爱的

　　非常感谢您对我们的大力支持。我们已收到您的“复制订单号”订单。

　　我们将尽快处理您的订单，我们只想确认指南针的数量，您是否订购了 10 件?

　　如果没有任何问题，我们会尽快发货。

　　此致敬意

2、亚马逊卖家发货到达时间邮件模板

Dear

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best regards

　　亲爱的

　　非常感谢您对我们的大力支持。

　　通常，该物品大约需要 7-12 天才能到达您手中。

　　如有任何问题，请随时与我们联系，我们会尽快与您联系。

　　此致敬意

3、亚马逊卖家发错地址邮件模板

Dear

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? lf yes, we will resend you immediately, if not, we willmake you the full refund.

Waiting for your reply and hope your kind understanding.

Best regards

　　亲爱的

　　非常感谢您对我们的大力支持。

　　我们犯了多么大的错误!

　　对不起，但你还想要这些物品吗?如果是，我们会立即重新发送给您，如果没有，我们将全额退款。

　　期待您的回复，希望您的理解。

　　此致敬意

4、亚马逊漏发货没有发货 且点击发货后客人需要运单的邮件模板

Dear

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.we will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend youasap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

　　亲爱的

　　非常感谢您的大力支持，很抱歉让您久等了。

　　我们检查了跟踪信息，发现没有您所说的更新信息，我们将联系邮局以找出问题。

　　我们想知道您是否仍然想要该商品，如果是，请告知我们尺寸，我们将尽快重新发送给您，如果没有，我们将为您退款。

　　等待您的回复。

　　如有任何不便，希望您的理解。

　　此致敬意

5、客户询问货物的tracking number或者有没有发货的回信模板

Dear 

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

　　亲爱的

　　感谢您就您的询问与我们联系。

　　订单在下达后两天内发货。通常，我们可以在第二天发货。周末订单在下周一发货。请在发货后 3-9 个工作日内交货。上传发货信息后，您将收到一封来自亚马逊的发货确认电子邮件。

　　非常感谢您的耐心和理解。如果您有任何其他问题或疑虑，请随时与我们联系。

　　此致敬意

6、卖家发货后，要求客户写反馈

Dear 

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Have a nice day!

Best Regards

Seller’s name

　　亲爱的

　　非常感谢您的订购!

　　我们已经发货了，很快就会到达您身边。希望你喜欢它!我们期待您的反馈。

　　有好的一天!

　　此致敬意

　　卖家姓名

7、给买家补发自发货售后件的通知模板

Dear

Hope you are fine and doing well.

We have already arrange the replacement to you for your reference.

(产品具体参数)

The tracking number is __________, please click the attachment to get more detail .

It will take 7-10 day to arrive your city because of the long distance.

Thanks for your kindly understanding and support.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards,

　　亲爱的

　　希望你一切安好，一切顺利。

　　我们已经为您安排了更换，供您参考。

　　(产品具体参数)

　　跟踪号__________，请点击附件获取更多详细信息。

　　由于距离遥远，需要 7-10 天才能到达您的城市。

　　感谢您的理解与支持。

　　如果您仍有任何问题，请随时与我们联系。

　　我们将尽最大努力尽快为您提供帮助。

　　此致敬意

三、发给亚马逊官方的邮件模板

1、遭受到恶意投诉的申述邮件模板

Date:

Ref:

Hello

We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights:

Amazon Product ASIN

Amazon Product Title:

As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.

We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website.

We would like to thank you for your support and looking forward to your response!

Kind regards,

　　日期：

　　裁判：

　　你好

　　我们之所以联系您，是因为我们在上述日期收到了亚马逊的通知，并告知以下列表可能会侵犯您的版权：

　　亚马逊商品 ASIN

　　亚马逊产品标题：

　　作为我们客户的法律顾问，我们可以确认我们已经搜索了美国专利商标局数据库，并且我们确信可靠的搜索结果表明，我们客户在 Amazon.com 产品列表页面上提供的所有信息都是正确的，并且没有其他人的版权受到损害。

　　如果您能告诉我们您的 PAT，我们很乐意与您一起解决这个问题。以及美国专利商标局网站上的专利URL页面。

　　我们感谢您的支持，并期待您的回复!

　　亲切问候

2、请求激活FBA缺失的listing

Dear Amazon

Please help to activate this FBA listing,ASIN: B00VDSFJPO SKU:SW-L28S-White

There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent.

Please help.

Thanks.

　　亲爱的亚马逊

　　请帮助激活此亚马逊物流商品，ASIN：B00VDSFJPO 货号：SW-L28S-白色

　　出现错误：“此库存商品不存在亚马逊自配送商品。

　　我们现在有 25 件亚马逊库存，真的很紧急。

　　请帮忙。

　　谢谢。

3、请求亚马逊帮忙激活listing的修改

示例1（listing修改）：

Dear Amazon

Regarding there are some sellers are selling replica of some products in our store.

We made some update on out deion to kind remind our buyer.

The deion should be updated as below:

......

Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent.

Thanks so much for your kind help.

　　亲爱的亚马逊

　　关于有一些卖家在我们商店出售某些产品的复制品。

　　我们对 deion 进行了一些更新，以提醒我们的买家。

　　deion 应更新如下：

　　......

　　几天过去了，为什么更新还是不能正常显示，请尽快帮助激活我们的更新，真的很紧急。

　　非常感谢您的帮助。

示例2（写错品牌名修改）：

Dear Amazon

We filled our brand name wrongly when we submitting our listing.

The brand name should be:Creaker

(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you.

　　亲爱的亚马逊

　　我们在提交商品信息时错误地填写了我们的品牌名称。

　　品牌名称应为：Creaker

　　(我们已经在后台更新了，但无法正常显示)

　　请帮助激活更新，谢谢。

以上为整理的亚马逊不同情况的回复邮件模板，希望对做亚马逊的你有帮助。

ECCANG 跨境电商ERP客服功能提供全自动邮件回复，可做到自动发送回复站内信、标记分类、分配客服等。在邮箱设置功能模块，卖家可以通过创建模板、勾选语种，快速创建新品推广营销邮件、询问物流、发货等模板，做到高效统一。

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